Privacy Policy
At Adapt Cosmetics, we collect and process certain information during your visit and checkout experience to help operate our store, fulfil orders, and provide reliable customer service.
Information We Collect and Store
While browsing our site, we may collect:
Products viewed, to help show recently viewed items
IP address, browser type, and approximate location, used to estimate shipping, taxes, and improve site performance
Shipping address, so we can calculate delivery costs and fulfil your order
Cart information, using cookies to keep track of items while you browse
When placing an order, we may request the following information:
Name
Billing and shipping addresses
Email address
Phone number
Payment details
Optional account login details, such as a username and password
How We Use This Information
The information we collect may be used to:
Process and fulfil your order
Send order confirmations, tracking details, and account information
Respond to returns, complaints, questions, or support requests
Process payments and help detect fraud
Set up and manage your customer account
Meet legal, tax, and accounting obligations
Improve our products, services, and website experience
Send marketing messages, where you have chosen to opt in
If you create an account, we may store your contact and shipping details to make future checkouts faster and easier.
Data Retention
We store customer information only for as long as necessary for the purposes outlined in this policy, or for as long as required by law.
For example, we may keep order records for tax, accounting, and legal compliance purposes. This may include your name, email address, billing address, shipping address, and order details.
Any reviews, comments, or messages submitted through the site may also be stored.
Who Has Access
Only authorised team members, such as administrators and store managers, can access customer information.
This may include:
Order details, such as products purchased, shipping information, and purchase history
Customer details, including name, email address, phone number, billing address, and shipping address
Access is only granted where needed to fulfil orders, issue refunds, manage accounts, provide support, and operate the store.
What We Share with Third Parties
We share limited information with trusted third-party services that help us run our store, process payments, fulfil orders, and provide customer support.
These third parties are only provided with the information needed to perform their services.
Payment Processing
We use PayPal to securely process payments. When you check out, certain information, such as your billing details, payment information, and order total, may be shared with PayPal to complete the transaction.
For more information, please refer to the PayPal Privacy Policy.
Cookies
We use cookies to support essential store functions, such as keeping products in your cart, remembering your preferences, and helping improve the browsing experience.
You can disable cookies through your browser settings, but some parts of the website may not function correctly if cookies are turned off.
Marketing Communications
If you choose to opt in, we may send you marketing emails about our products, offers, and updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Your Rights
Depending on your location, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate details, or request that certain information be deleted.
To make a privacy-related request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: support@adaptcosmetics.com